Solutions
Solutions Overview

EcoTeq believes that simply supplying a cartridge is not enough. To add value for our reseller / partners, EcoTeq has developed a range of solutions that sets a benchmark for a supplier.

Our dedication is to make our partners successful in supporting them in their endeavours, together with Clover Imaging Group (CIG) we are able to provide a total turnkey solution.

We offer a complete support package necessary to distribute and grow your establishment without compromising quality, service and customer satisfaction

  • Logistics and national networking
  • Flexible packaging options
  • Custom designed products
  • Environmentally friendly recycling programs
  • Complete customer care and technical support engineering
  • Guaranteed exchange on defective products
  • We can accompany your meetings to provide sales support and product knowledge
  • MPS Solutions – EcoTeq has partnered with key role players in the printing industry’s to provide effective and deliverable solutions
Managed Print Solutions (MPS)

Costs associated with printing continue to rise and research shows that as much as 15% of a company’s revenue is attributable to printing and related costs. With over 50 years of printing experience, EcoTeq together with our strategic partner Clover Imaging Group, offers a fully comprehensive MPS software tool, which can be tailored to our partners’ needs.

Axess MPS is a fully integrated suite of software and services designed to help dealers deliver more profitable MPS solutions. Both flexible and scalable, Axess MPS enables dealers to effectively compete in the dynamic managed print services market. Available as a turnkey MPS solution or as à la carte products and services, Axess helps dealers quickly launch and manage a successful MPS program.

Axess MPS includes the following key infrastructure tools supported by a dedicated team of MPS Professionals:

AXESS MPS REMOTE MONITORING

  • Most accessible remote monitoring software in the industry
  • View your customers’ entire print environment
  • View supply and service requirements on output devices
  • Replenishment of printer supplies

AXESS TCO AND PROPOSAL TOOL

  • Construct MPS proposals with total confidence
  • Utilises data from BEI Services, the leading provider of MPS industry data
  • Helps ensure profitability of your MPS program
  • Data from other MPS providers can be used, no need to install new software on your customers’ networks

AXESS SALESPRO MPS TRAINING

  • Comprehensive, flexible MPS training program
  • Innovative online training
  • Helps sales team learn to sell and implement MPS contracts effectively
Logistics

EcoTeq with its knowledge and understanding of the print environment can customise logistics solutions to make your life easier. We have partnered with several logistics companies to offer our reseller partners the best logistics solutions on a personalised basis.

Our logistics solutions include:

  • Direct delivery to our reseller customer
  • Reverse logistics – Pick up of damaged toner and ink cartridges and delivery of new ones, as well as pick up of empties.
  • Cross border deliveries – Our experience shows that companies outside of South Africa use their preferred couriers. EcoTeq will work together with those couriers and/or provide a cross border solution using one of our own couriers.

Our business works according to our core values, ethics and integrity. Our objective is not to undermine our resellers / partners but to strengthen them. EcoTeq will use your customer information only for delivery of products.

Technical Services
  • Need Technical Assistance, we provide the skill. Whether in person or via phone, our consultants will focus on your needs and offer their perspective on specific issues.
  • We offer a Workshops facility for the evaluation and inspection of devices, ink and toners along with a full evaluation report.
  • With In-house technicians as well as field technicians, we offer refurbishment: fusers, drums, developers and transfer units. Repairs on printers as well as the maintenance thereof.
  • Independent advisors on standby for all immediate technical needs.
  • We are able to offer you cost saving plans on Managed Print Services (MPS).
  • Communicating our research and promising satisfaction.
  • Offering direct assistance to market managers and vendors as they work to make their markets sustainable institutions within their needs.
  • Partnering with customers to guarantee performance of our product and evaluations as well as the analysis.
  • Through innovative solutions we help clients overcome problematic ink and toner obstacles.
  • Each year our diverse and experienced team develop and conduct training and provide world class technical assistance.